'Karen doing as Karen does': Customer demands extra extra caramel at drive thru, worker maliciously complies

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Ben Weiss • Writer and Editor
Mar 5, 2024 2:00 PM EST

Be careful what you wish for, Karen!

If you're the type of person who sends a drink back at a drive thru, let's clarify a few things first, starting with what are you asking for. If it's a major modification to the menu or an innocent mistake, perhaps reconsider, especially if the line behind you lasts an eternity. This is not a Michelin star restaurant; it's a drive thru. Second of all, remember the old "you get what you get and you don't get upset" saying? That doesn't just apply to your kid, that applies to you too, ma'am. Finally, if you do end up sending something back and if it still is not to your liking, then I have news for you: it's you! Hi! You're the problem, it's you!

This thread was posted to Reddit's r/MaliciousCompliance subreddit by u/Cella_Life, who had to deal with a Karen customer's demands for "extra extra caramel" on her order. Keep scrolling below to see what happened when she got exactly what she asked for. Kudos to the manager for stepping in and defending their employee! For more stories like this, check out this post about a worker's malicious compliance with regard to their office hours.

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  • 01
    "Extra Extra Caramel?"
    via Tyler Nix
  • 02
    Extra extra caramel S OC I was at a $$$CoffeeShop and yesterday was one I will forever be grateful to my manager for.
    via u/Cella_Life
  • 03
    A customer came thru ordering a blended beverage said beverage was modified to the point of being not even remotely what the original drink was. Can I also prefer r this by saying the drink was ordered at drive with a child SCREAMING into the headphones the whole time and customer did nothing to calm child just spoke louder.
    via u/Cella_Life
  • 04
    So when customer drives up the drink with multiple modifications was missing one. It was a topping that was easily added on top but customer wanted the whole drink remade..... why I asked as we had a line and I had more drinks to get to.
    via u/Cella_Life
  • 05
    The answer was it didn't have enough caramel drizzle. Now the drink doesn't come with caramel drizzle. It was ordered with extra caramel and I did put a ton on the top as well as put caramel around the cup which is already EXTRA. I was told they wanted extra extra sooo....
    via u/Cella_Life
  • 06
    I coated the inside of the new cup. The caramel was so thick you couldn't see the drink. I also added a 1/4" to the bottom just in case. And added EXTRA of the other topping requested and gave. 1/2 container of it on the side per my managers instructions.
    via u/Cella_Life
  • 07
    Now this was my 3rd to final drink I made cause it was my day off and I came in to help and the time I agreed to stay to was past and the second time I agreed to stay to was also past.
    via u/Cella_Life
  • 08
    I was doing 1 last task of wiping down the cafe and clocking out. In comes customer. Customer is so angry. Cause customer said they didn't deserve to have an employee get mad and fill their cup with 1/2 syrup. Manager tells them well what do you want? You got extra caramel it wasn't enough and you get extra extra and it was too much. You're gonna have to explain what you are wanting. Love my manager
    via u/Cella_Life
  • 09
    AbbyM1968 23 hr. ago I hope you were well paid for the extra time you spent at work. And, getting abused by some who was just being a
    via u/Cella_Life
  • 10
    newsy0011 22 hr. ago You mean well paid for the extra extra time. LOL
    via u/Cella_Life
  • 11
    Cella Life OP · 21 hr. ago well I didn't have to go in but everyone at my job is awesome so I didn't want to leave them short handed
    via u/Cella_Life
  • 12
    AaronRender - 22 hr. ago My customer interaction fantasy: Customer: "I want a triple [screaming infant noises] ..." with a 2 minute long order. Employee: "I'm sorry, I can't understand what you are saying. Could you repeat that?" Customer: "I said, I want a [screaming infant doubles down] ..." and repeats 2 minute order. Employee: "I'm sorry, I can't understand what you are saying. Could you repeat that?" Repeat until customer goes away.
    via u/Cella_Life
  • 13
    Throwaway_Old_Guy - 22 hr. ago I really would like to see more Businesses start firing "Customers" that pull these kinds of stunts. Here's the menu, no substitutions, no ifs ands or buts.
    via u/Cella_Life
  • 14
    duffelbagpete 21 hr. ago Manager should tell them they refuse service to that customer at this location permanently.
    via u/Cella_Life
  • 15
    Cella_Life OP. 21 hr. ago I loved my managers response it was perfect. Manager has fired a customer before for foul language soooo it's not unheard of at my store.
    via u/Cella_Life
  • 16
    The Firedrake. 14 hr. ago Time to fire the customer. "You wanted extra caramel, which we gave you, and that wasn't enough. So then we gave you extra extra caramel and that also was too much. And you're still not happy. Clearly we are unable to meet your needs so it's best if you just find a new coffee shop from now on. You are more than welcome to never shop here again. Have a nice day."
    via u/Cella_Life
  • 17
    traveler-veil- 20 hr. ago This is a case of be careful what you wish for, you just might get it.
    via u/Cella_Life
  • 18
    9lobaldude 20 hr. ago Karen doing as Karen does
    via u/Cella_Life
  • 19
    Viv ForTheHorde KT. 13 hr. ago The truly evil response would have been to offer a free over-sugared drink to the screaming abomination in the background of that order for the customer's trouble lol.
    via u/Cella_Life
  • 20
    tifa0112 10 hr. ago I've never sent a drink back or asked for it to be remade. What I get, I get and I drink it.
    via u/Cella_Life

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karens entitled parents malicious compliance karen-customer malicious-compliance-reddit drive thru entitled people karma karens in the wild entitled reddit thread Reddit malicious compliance reddit fast food karen entitled people
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